Purchases through home-n-you.com must be paid at time of purchase. Payment may be made by VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS. Home-n-you.com will not ship C.O.D. All shipping costs will be included in the billing.
SHIPPING INFORMATION
In order to best serve you, we ship our products from warehouse locations throughout the United States. Unless specified by you, we reserve the right to use the shipping carrier that is most appropriate for each product and the most cost effective for you, our customer.
We're sorry, shipping information cannot be changed once you submit your order. Once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us.
Shipping Costs:
The shipping and handling charge depends on the destination, value of your order and the shipping method selected for each item ordered. In some unusual cases, the actual shipping charge may be more or less than the amount calculated. If this situation should occur, we will contact you by e-mail immediately, and your credit card charge will be adjusted appropriately.
Delivery Times are estimates; some items may take longer for delivery. Delivery time does NOT include weekends or holidays.
Please enter your shipping address carefully. There is a $10 re-routing fee charged to us by all carriers if a package is re-routed to an incorrect or incomplete address. Home-n-you.com reserves the right to pass this fee on to you when this situation occurs. You will notified by e-mail in such a case.
All pricing and shipping charges are subject to change at any time.
International Shipments:
We do not currently ship outside the United States or to US territories. Policies vary on shipments to Alaska and Hawaii. Please see below.
Shipment to Alaska & Hawaii:
Shipping costs to Alaska and Hawaii vary. Some items cannot be shipped outside the contiguous 48 States. If you are unsure if the item you wish to order can be shipped to your destination, or about the cost of shipping, please email us at info@home-n-you.com. We will be happy to answer your questions in a timely manner.
PO Boxes or APO/ FPO Boxes:
We do not deliver to PO Boxes at this time.
Because we cannot guarantee delivery to the correct person, we regret that we cannot deliver to APO or FPO boxes. We will be happy to deliver any item(s) to your home address for you to forward to a special someone at an APO or FPO box.
Shipping Restrictions:
* Delivery is not available for Sunday or on the day after a holiday.
100% SATISFACTION GUARANTEE:
At Home-n-You.com, we want all of our customers to be 100% satisified with their purchase. If for any reason you are not satisfied with your purchase, you may return it within 10 days for a replacement or refund of the purchase price. please email us at returns@home-n-you.com within 10 days for return instructions and RA number. We can not accept any returns for full credit without a valid RA (Return Authorization) number. Items that are returned without the proper authorization will incur a 15% re-stocking fee.
Items must be returned in their original packings with the RA number written visibly on shipping box with a brief description of the product defect inside within 30 days from the date we shipped to you, however policies may vary depending on the product and the reason for the return. Some items require a shorter return period.
Shipping and handling fees are non-refundable except in the case of broken or defective merchandise.
Any refunds issued will be as a credit to the original credit card used for purchase. Cash refunds will NOT be issued.
Return Condition and Return Policy will be handled according to the following schedule:
Defective Upon Shipment: Credit for cost of item(s) or replacement
Refused Delivery: Credit for cost of item(s) minus 15% or $5 restocking fee*
Accepted Delivery: Credit for cost of item(s) minus 15%-100% restocking fee*
Damaged, Missing Parts: Non-Returnable
Home-n-you.com's warehouse reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.
We will work diligently to resolve any unsatisfactory situation.
SALES TAX:
Sales tax of 7.75% will be applied to appropriate items shipped to California destinations.
